Wepet Privacy Policy
This Privacy Policy explains what personal data Wepet collects, why we collect it, how we use and share it, how long we keep it, and the rights you have under the EU General Data Protection Regulation (GDPR) and other applicable laws.
1. Who we are
Wepet is provided by [Legal entity name], [legal form], registered at [Registered address], [company registration number] ("Wepet", "we", "us").
We are the data controller for the personal data described in this policy.
- Privacy contact: ceo@wepetapp.com
- Data Protection Officer (if appointed): [Name / email, or "not appointed"]
2. Summary
- We collect the data you give us (account, pets, photos, messages) and data needed to run the app (device, usage, location when you allow it).
- We use it to provide Wepet: managing your pets, community features, AI-powered pet insights, and WePet Pro subscriptions.
- AI features send the content you submit (for example a photo, a question or a video frame) to our backend, which processes it with an AI model provider.
- Payments are handled by Google Play. We never see or store your card details.
- We do not sell your personal data, and we do not use it for third-party advertising.
- You can delete your account and its data at any time from the app.
3. Data we collect
3.1 Data you provide
| Category | Examples |
|---|---|
| Account | Email address, name, username, profile photo, city (optional), sign-in method (email or Google) |
| Pet profiles | Name, species, breed, sex, date of birth/age, weight, colour, photos, microchip or identification details you choose to add |
| Pet health and care | Vaccinations, health records, care reminders, vet appointments, emergency contacts, documents you export |
| Behaviour tracking | Daily check-ins (mood, energy, appetite, etc.), notes, videos or camera frames you submit for analysis |
| AI requests | Questions to the AI vet assistant, photos of pet food labels, pet photos used for breeding predictions, and the AI answers generated for you |
| Community content | Posts, comments, likes, forum messages, private messages, friend requests, marketplace listings, lost & found reports |
| Support | Messages you send us and reports you make about content or users |
3.2 Data collected automatically
| Category | Examples |
|---|---|
| Location | Precise or approximate location only when you grant permission and while you use the app, for example to report or find lost pets nearby, show pet-friendly places, record walks, or share your location with people you choose. Wepet does not collect your location in the background. |
| Device and technical data | Device model, operating system, app version, language, time zone, push notification token, IP address (processed by our hosting providers) |
| Usage and diagnostics | Feature usage counters (for example how many free AI analyses you used this week), error and diagnostic logs, performance information |
| Subscription data | Subscription status, product (monthly or yearly), purchase and expiry dates, and store transaction identifiers, received from Google Play and RevenueCat. We never receive your payment card details. |
3.3 Device permissions
Wepet asks for permissions only when a feature needs them, and you can withdraw them at any time in your device settings:
- Camera: to take pet photos, scan food labels, and analyse your pet's behaviour (pictures only, no sound).
- Photos: you choose the photos to add with the system photo picker; Wepet does not browse your gallery. Saving an image from a conversation writes it to your gallery.
- Location (while the app is in use): for lost & found alerts, nearby places, walks and location sharing.
- Notifications: for reminders, messages, lost pet alerts and account updates.
4. Why we use your data, and our legal bases
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Creating and managing your account; providing the app's features | Performance of a contract (Art. 6(1)(b)) |
| AI-powered insights you request (vet assistant, food scanner, behaviour analysis, breeding predictions) | Performance of a contract (Art. 6(1)(b)); explicit consent for any health-related data about you, if you choose to include it (Art. 9(2)(a)) |
| Managing WePet Pro subscriptions and free-plan limits | Performance of a contract (Art. 6(1)(b)) |
| Location-based features | Consent through the device permission (Art. 6(1)(a)), which you can withdraw at any time |
| Push notifications | Consent (Art. 6(1)(a)) |
| Community features and showing your content to other users | Performance of a contract (Art. 6(1)(b)) |
| Security, fraud and abuse prevention, rate limiting, moderation | Legitimate interests (Art. 6(1)(f)) in keeping Wepet safe |
| Diagnostics and improving the app | Legitimate interests (Art. 6(1)(f)) |
| Keeping transaction records and complying with legal requests | Legal obligation (Art. 6(1)(c)) |
Information about your pets is generally not personal data about you, but we protect it in the same way.
5. AI processing
When you use an AI feature, the content you submit (text, photos, video frames and relevant pet profile details) is sent securely to our backend and processed by our AI model provider (Google, through its Gemini / Vertex AI services) to generate the answer shown to you.
- AI results are generated automatically and can be inaccurate. They are not veterinary advice (see our Terms of Service).
- We do not use AI to make decisions that produce legal or similarly significant effects on you.
- Our AI provider processes this data on our behalf, under its terms for business customers.
- Do not include sensitive information about yourself or other people in AI requests.
6. Subscriptions and payments
WePet Pro subscriptions are purchased and billed through Google Play. Google processes your payment details under the Google Payments privacy notice.
We use RevenueCat to manage subscription status and entitlements. RevenueCat receives an anonymous app user identifier linked to your Wepet account, and the purchase information that Google Play provides (product, dates, transaction identifiers, store country).
7. Who we share data with
We share personal data only as described here.
Service providers (processors) acting on our instructions:
| Provider | Purpose |
|---|---|
| Google (Firebase Authentication, Cloud Firestore, Cloud Storage, Cloud Functions, Firebase Cloud Messaging, Google Cloud Run) | Hosting, database, file storage, sign-in, notifications and backend processing |
| Google (Gemini / Vertex AI) | AI processing for the features you use |
| Google Maps Platform | Maps and location features |
| Google Play | App distribution, in-app purchases and subscription billing |
| RevenueCat, Inc. | Subscription and entitlement management |
| Expo (650 Industries, Inc.) | Delivery of push notifications and app updates |
Other users. Content you choose to share is visible to the people or audience you share it with: public posts, comments, forum messages, marketplace listings, lost & found reports (which can include an approximate location and a contact method), shared locations, and profiles of pets you share with other accounts.
Legal reasons. We may disclose data when required by law, or to protect the rights, safety or property of our users, the public or Wepet.
Business transfers. If Wepet is involved in a merger, acquisition or sale of assets, your data may be transferred under this policy, and we will inform you.
We do not sell your personal data and do not share it with third parties for their own advertising.
8. International transfers
Some of our providers process data outside the European Economic Area (EEA), notably in the United States. Where this happens, we rely on an adequacy decision (such as the EU-US Data Privacy Framework, for certified providers) or on the European Commission's Standard Contractual Clauses, together with additional safeguards where needed. You can ask us for a copy of the relevant safeguards.
9. How long we keep data
| Data | Retention |
|---|---|
| Account, pets and your content | While your account is active |
| After you delete your account | Deleted from our live systems, usually within 30 days; residual copies in backups are overwritten within [90] days |
| In-app notifications | Deleted automatically after 30 days |
| Free-plan usage counters | Kept for the current day or week, then renewed |
| Diagnostic and server logs | Up to [30–90] days |
| Subscription and transaction records | As long as required by tax and accounting law (up to [10] years under [applicable law]) |
10. Your rights
Under the GDPR you have the right to:
- access your personal data and get a copy;
- rectify inaccurate data (most of it can be edited directly in the app);
- erase your data ("right to be forgotten");
- restrict or object to certain processing, including processing based on our legitimate interests;
- data portability: receive the data you gave us in a structured, machine-readable format;
- withdraw consent at any time (for example location or notifications), without affecting processing done before;
- lodge a complaint with a data protection authority, such as the authority in your country of residence or [the CNIL (www.cnil.fr) / your lead authority].
To exercise your rights, email ceo@wepetapp.com. We answer within one month. We may ask you to confirm your identity.
11. Deleting your account
You can delete your account at any time:
- In the app: go to your Profile, scroll to the bottom and tap Delete My Account; or
- By email: write to ceo@wepetapp.com, ideally from the address linked to your account.
See Delete your account and data for step-by-step instructions.
When you delete your account, we delete your profile and the data linked to it, including your pets, photos, health records, behaviour history, posts, comments, messages, reminders and reports, and your sign-in account.
Deleting your account does not cancel a Google Play subscription. Cancel it first in Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions.
12. Security
We protect your data with encryption in transit (HTTPS/TLS), access controls and database security rules that limit each user to their own data, and server-side checks on sensitive operations. No system is perfectly secure; if a breach affects your data, we will notify you and the authorities as the law requires.
13. Children
Wepet is not directed to children. You must be at least 16 years old (or the age of digital consent in your country, if different) to create an account. If you believe a child has given us personal data, contact us and we will delete it.
14. Changes to this policy
We may update this policy. If the changes are significant, we will inform you in the app or by email before they take effect.
15. Contact
[Legal entity name]
[Registered address]
Email: ceo@wepetapp.com